Standard UK Delivery:
FREE delivery on orders over £30*
3-5 Working Days (Monday to Friday)
Zeeshop strives to provide our customer with the best shopping experience. We always try our best to offer every customer with an efficient and quick delivery service. Over the last few years we have evolved our courier integrations inline with the company's growth and industry trends.
We mainly use Royal Mail and ParcelForce courier service for delivery within UK. Also, we offer FREE DELIVERY ON ALL ORDERS to UK Mainland over £30*. Depending on the Weight and Total Order Price a suitable delivery service is used to make sure customers are getting the best possible service and VALUE FOR MONEY.
Once the order has been dispatched it can take 1-3 working days for delivery. However, delivery can take sometimes longer due to unforeseen circumstances. As much as we hate it, these cases are outside our control so please this in mind when making online purchase. We will do all we can to provide support should this be the case. Here's just a few examples that can cause a delay in delivery:
Royal Mail standard doesn't have a tracking number by default and we will not consider a parcel lost until 15 working days according to Royal Mail guidelines as the vast majority of parcels will be delivered or returned to us as "undeliverable" within this time.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Frozen or Chilled food, Vegetables, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Perfumes health and personal Hygiene care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, once your request is accepted, we'll send a shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/ exchange will not be accepted.
Please note that we do not accept change of mind returns. Please consider everything carefully before making any purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.